Step 1: Open the "Content" Tab and "From" Section
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Inside your email draft, go to the Content tab at the top left
- Click into the From section in top middle. This is where you usually set the subject line and preview text etc
Step 2: Set the "From name" Variable
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Click into the From name field.
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Click the Add personalization token
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Insert your token type
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In this case, it is the Contact
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Select Contact owner > Full Name as token
Tip: Add a "Fallback" value like XEN Team for contacts without an assigned owner.
Step 3: Set the "From address" Variable
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Click into the From address field.
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Click the Add Personalization token button again.
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Insert your token type: In this case, it is the Contact owner > Email
Tip: You can set fallback to a central marketing email as the Reply-to address