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How to view user permission history in HubSpot

If a user's access level recently changed or they lost access to certain tools, you can review their permission history to audit changes and restore the required settings.

Steps to Check Permission History

1) Access Users & Teams Settings:

  • In your HubSpot account, click the settings icon (gear) in the top right navigation bar.
  • In the left sidebar menu, navigate to Users & Teams.

Users and Teams in HubSpot

 

2) Locate the User:

  • In the Users tab, use the search bar to find the specific user whose history you want to check.
  • Hover over the user's name or row, click the Actions dropdown menu next to their profile, and select Manage permissions and View user permission history.

HubSpot view user permission history

 

3) Check the changes

  • A side panel or modal will open displaying a log of all permission updates made to that user's account.
  • You can review:
    • Permission: The specific tool, tab, or feature modified (e.g., Brand Settings, Deals etc).
    • Action: The type of change applied (e.g., Create, Delete).
    • Updated By: Who executed the change.
    • Date of change: The exact date, time, and time zone when the modification occurred. 

User permission history

Tip: Restoring Access: Once you've identified which setting was modified or deleted, you can update the user's access directly by returning to the Users tab and clicking Edit permissions.